A few days ago, I had the pleasure of renewing contact with a client that sent a few Green Belts to training several years ago. That’s all they spent on the program. We coached all to successful completion, and since then, they’ve saved millions of dollars.
In this case, there was a key person in management who took responsibility for the program. He was tenacious. He kept new projects coming, and he required that people read the books, view the videos, and serve as project team members. Knowledge was passed down from Green Belt to Green Belt.
The lesson is that you can’t just pay money to a consultant and expect results. Management has to take responsibility, and be fully engaged. There is nothing that takes the place of management engagement.