We continue our lesson’s on creating an effective Project Charter in Six Sigma with Six Sigma Project Charter Part 4. Part 1, Part 2, and Part 3, are available for you view if you’d like a quick refresher on what we’ve covered so far.
Every project should have a smart objective. Smart is an acronym that stands for specific, measurable, attainable, relevant to the company’s objectives, and time-bound. What it is, is an acronym. A checklist that you should check every project against. It needs to meet all five of those criteria. So let’s see if we can make a smart objective. Provide the best customer service in the industry at the lowest cost. Wow, you think that might flunk one or two or three or more of our checklist items? I do. I think it’s an absolutely terrible objective.
How about this? By october nine of this year, increase our web-based self-service from eleven percent of use to sixteen percent of use. Is that specific? Yep. I’m going to bring it from a from 11 to 16. Is it measurable? Sure is. I know how many incidents I’ve had and I know how many came over the web. Is that attainable? It is if you do Six Sigma. Is it relevant to our company objectives? You bet. Is it time-bound? Yes, I’m going to do it by october nine. Ok, I like it.